Demonstrate a love for food and passion for people while creating an excellent customer experience by maintaining a friendly, safe and clean environment. Promote and deliver a shopping experience focused on providing customers with efficient service through hands-on knowledge of all alcoholic/non-alcoholic beverages.
Requirements
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
- Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
- Effectively communicate with customers and respond to questions and requests in a timely manner.
- Maintain proper levels of fresh fruit/vegetable garnish, juices/other perishables; cut/store perishables daily to ensure product quality.
- Mix, garnish, and present drinks using standard ingredient recipes and practice portion control.
- Operate equipment (e.g., scanner, register, check verification, scale, check approval machine, coupon machine and intercom) according to company guidelines.
- Tender customer payments, make any change needed, verify/record charges, and insure proper execution of vouchers in order to balance all moneys using the point-of-sale system.
- Adhere to all state, federal, and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated customers; comply with and reinforce all food safety and safety regulations, guidelines, procedures and programs; report all issues and illegal activity, including robbery, theft or fraud.
- Listen to and resolves customer complaints regarding service, product and personnel.
- Drive sales through suggestive selling, sampling, recipe ideas and promoting sales events.
- Maintain ability to work evenings/weekends.
- Maintain high cleanliness standards; clean as you go, inclusive of washing, cleaning, sweeping, mopping.
- Assist general team members as needed.
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
