CUSTOMER SVC/DEPT LEADER

Create an outstanding customer experience through exceptional service, supervise front-end department, and manage daily operations.

Requirements

• Promote trust and respect among associates
• Communicate company, department, and job specific information to associates
• Collaborate with associates and promote teamwork
• Monitor and control supply expenses
• Manage cash control, sales and cash items and records
• Assist store management in preparing the store/department budget
• Develop and implement a department business plan
• Create and execute sales promotions
• Monitor and control expenses
• Maintain an awareness of inventory/stocking conditions
• Schedule daily, weekly and monthly price changes
• Plan, organize and supervise the inventory process
• Train department associates on inventory/stocking and Computer Assisted Ordering
• Adhere to all food safety regulations and guidelines
• Reinforce safety programs by complying with safety procedures
• Practice preventive maintenance by properly inspecting equipment
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity
• Oversee and manage the efficient operations of all functions and activities of the Front-end
• Adhere to all local, state and federal laws, and company guidelines