e-COMMERCE/DEPARTMENT LEAD

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department, demonstrating company core values. Meet/exceed customer expectations, train team members, and maintain order intake and distribution.

Requirements

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews

Benefits

• Comprehensive benefits to support Associate Well-Being
• Flexible scheduling in full- and part-time roles with paid time off
• Emotional and financial support with free counseling and financial tools and coaching
• Valuable associate discounts on purchases
• Up to $21,000 in tuition reimbursement over your career