Create an outstanding customer experience, inspire associates to deliver excellent customer service, and achieve sales and profit goals. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Maintain a safe, clean environment and comply with all local, state, and federal laws.
Requirements
- Fulfill customers' prescription needs while concentrating on the accuracy of every prescription filled
- Administer vaccines as needed
- Provide patient counseling and pharmaceutical care to customers
- Ensure pharmacies comply with all local, state, and federal laws (including HIPAA)
- Maintain a professional image through personal appearance, conduct, and attitude and the physical condition of the pharmacy
- Achieve a thorough knowledge of the trade area, its customers, and its competition
- Create a positive pharmacy department image through strong service, friendliness, and cooperativeness with customers, associates, and outside vendors
- Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy
- Maintain proper records, inventory, and security on all scheduled drugs (i.e., controlled substances-narcotics)
- Follow procedures for handling pharmacy products from authorized sources
- Ensure all accuracy tools, including the accuracy scanner and 24-hour post dispensing audit report, are utilized appropriately
- Establish/maintain all record keeping practices necessary for legal compliance, company policies, accounting policies, and other requested reports
- Maintain a clean, neat work area, including work counters, shelves, floors, and the customer counter to present a professional, sanitary, organized image to customers
- Ensure all product returns are handled in a timely fashion and per company policy
- Maintain all equipment (e.g., computers, printers, accuracy scanners, and cash registers) to ensure it remains in working condition
- Maintain and organize all policy manuals, reference books, state laws, and required equipment and verify that all staff is knowledgeable of their use
- Maintain proper signage (e.g., store hours, counseling sign, services signs, pharmacists' photographs, and names, and all other signs requested) in all areas necessary
- Make a strong and continuous effort to broaden personal knowledge and pharmacy skills
- Ability to work cooperatively in high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Benefits
- A wide range of healthcare coverage
- Flexible scheduling
- Emotional and financial support
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over your career
