Provide exceptional customer service, maintain a safe and clean environment, and promote the company's core values. Responsibilities include answering customer questions, preparing beverages, and recommending products. Collaborate with associates and promote teamwork to achieve company/store goals.
Requirements
- Create an environment that enables customers to feel welcome, important and appreciated
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness and review ‘sell by’ dates
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents and report all safety risks, issues or illegal activity
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
Benefits
- Comprehensive benefits to support Associate Well-Being
- A wide range of healthcare coverage
- Flexible scheduling in full- and part-time roles with paid time off
- Emotional and financial support with free counseling and financial tools
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over career
- Vast potential for growth through industry-leading training programs and diverse career pathways
