Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Requirements
- Create an environment that enables customers to feel welcome, important and appreciated
- Gain and maintain knowledge of products sold within the department
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered
- Recommend coffee shop items to customers
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures
- Identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Wide range of healthcare coverage
- Flexible scheduling
- Emotional and financial support
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement
- Vast potential for growth through training programs and career pathways
