Provide exceptional customer service in a safe and clean environment, treat customers and employees fairly, and promote an inclusive work environment.
Requirements
- Create an environment that enables customers to feel welcome, important and appreciated
- Gain and maintain knowledge of products sold within the department and be able to respond to questions
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests
- Offer product samples to help customers discover new items
- Inform customers of coffee shop specials
- Recommend coffee shop items to customers
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Properly use kitchen equipment and espresso machine
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures
- Practice preventive maintenance
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Comprehensive benefits to support Associate Well-Being
- A wide range of healthcare coverage
- Flexible scheduling in full- and part-time roles with paid time off
- Emotional and financial support
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over your career
- Vast potential for growth through industry-leading training programs