Provide exceptional customer service in a safe and clean environment. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Requirements
- Create an environment that enables customers to feel welcome, important and appreciated
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Offer product samples to help customers discover new items or products for which they inquire about
- Provide customers with fresh products that they have ordered and the correct portion size
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents; report all safety risks, issues or illegal activity
Benefits
- A wide range of healthcare coverage
- Flexible scheduling in full- and part-time roles with paid time off
- Emotional and financial support with free counseling and financial tools and coaching
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over your career
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways