Provide exceptional customer service in a safe and clean environment, treating customers and employees fairly and ethically. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
Requirements
- Create an environment that enables customers to feel welcome, important, and appreciated
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Provide customers with fresh products that they have ordered and the correct portion size
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop according to company guidelines
- Check product quality to ensure freshness
- Properly use kitchen equipment, espresso machine, blender, computerized scale, and steamer
- Label, stock, and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal, and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues, or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in a high-paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Benefits
- Wide range of healthcare coverage
- Flexible scheduling in full- and part-time roles with paid time off
- Emotional and financial support with free counseling and financial tools
- Valuable associate discounts on purchases
- Up to $21,000 in tuition reimbursement over career
- Vast potential for growth through industry-leading training programs and diverse career pathways
