Customer Service Executive (Japanese Speaking, JKT)

Kuoni Tumlare is seeking a Customer Service Executive (Japanese Speaking, JKT) to handle tours and provide dedicated support to ensure customer satisfaction throughout trips.

Requirements

• 1- or 2-years' experience in customer service/travel industry/call centre
• Previous Contact Centre technology knowledge
• Travel industry market & culture understanding/experience for APAC/EMEA
• Business level of English
• Japanese language proficiency at N1 level (mandatory) or prior experience living in Japan
• Native level fluency of Japanese
• Computer literacy – experience in working with Microsoft Office

Benefits

• Hybrid working module
• Opportunity to work in an international environment
• Diverse & Inclusive culture
• Learning and training opportunities for growth
• Dedicated Employee Engagement Activities