Director, Service

The Director, Service role is accountable for developing the service organization's skills and managing the service delivery of all clients. The Service Director will direct and coordinate activities of the technical organization to obtain optimum efficiency, and will be responsible for delivering operational excellence, client satisfaction and retention, enhanced profit margin and P&L performance, collaborating with other department heads, and identifying additional opportunities to grow revenue.

Requirements

• Experience building and managing a technical Field Service Team.
• Knowledge of financials, with a profit focus and accountability for results, strong business and financial acumen.
• P&L management - cost reduction and revenue management experience.
• Demonstrated proficiency in supervising and motivating subordinates.
• Good understanding of basic administrative functions (AP, AR, Contracts, Payroll).
• Excellent written and oral communication skills.
• Strong organizational, problem-solving and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently and as a member of various teams and committees.
• Proficient on Microsoft Office.
• Valid driver's license with an excellent driving record.
• Successful client relationship development experience; comfortable interacting with client's executive levels.
• Strong interpersonal skills.

Benefits

• Medical, dental and vision plans
• 401k match
• Flexible spending
• Disability and life insurance
• Paid time off and holidays