Service Center Manager
L-AcousticsParis, Ile-de-France, France
Posted July 11, 2025
Full Time
About the Company
L-Acoustics has been shaping the future of sound since 1984 through trailblazing innovation. Our European-designed and manufactured solutions deliver premium sound experiences from the most intimate immersive spaces to the largest stages. L-Acoustics is the #1 brand chosen by the world’s largest music festivals and installed in over 13,000 premium venues from music halls, theaters, and sports entertainment to wellness, hospitality, homes and yachts. Our team of over 1,000 employees, including 20% in design, research, and development, conceives the industry’s most award-winning and transformative sound reinforcement technologies, including the modern line source array V-DOSC, L-ISA immersive hyperreal solutions, and the eco-conscious, performance-leading L-Series. These technologies have led to the company being honored with a Decibels d’Or and featured in Fast Company’s most innovative companies. With major hubs in Paris, Los Angeles, London, and Singapore, and a network of trained service providers present in 80 countries, our technologies power the most demanding live events and memorable sound experiences: from Adele’s Las Vegas residency to the world's largest sports events, from the Zaha Hadid-designed Guangzhou Opera House to the Philharmonie de Paris Concert Hall.
Job Description
Join our passionate and dedicated teams who are shaping the future of sound! As a key member of the Customer Service team, the External Service Centre Manager will play a pivotal role in developing and managing our global network of third-party service partners.
Requirements
- Bachelor’s degree in Audio, Electronics, Management, Engineering, or a related field.
- 5+ years of experience in service or repair operations, partner management, or technical customer support.
- Experience managing third-party vendors or service centers, ideally in a global context.
- Strong project management and process development skills.
- Excellent communication abilities.
- Proficiency with Microsoft Dynamics CRM and ERP, as well as Office 365 tools.