Customer Service Representative

The Customer Service Representative handles more complex customer accounts, manages escalated issues, coordinates with cross-functional teams, and ensures a seamless customer experience.

Requirements

• Manage customer accounts, including more complex orders and projects.
• Coordinate with Sales, Design, and Production teams to meet unique customer needs.
• Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
• Maintain accurate customer data and order histories within the system.
• Help identify opportunities for improving customer satisfaction and process efficiency.
• Process orders, changes, and cancellations accurately.
• Update customer account information and maintain accurate records.
• Resolve basic product or service issues and escalate complex cases as needed.
• Assist with general administrative tasks in the department.
• Perform all other duties as assigned.