Key Holder: Southgate Mall

Key Holders at Southgate Mall assist the management team in driving sales and customer experiences. They focus on strong sales performance, retention, and maintaining a positive work environment. They must represent the La Senza brand and exhibit expertise in product knowledge and customer relationships. This role requires a balance of sales, operational, and customer service responsibilities.

Requirements

• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to coach, develop and partner with Management team on performance management
• Business acumen with strong strategic and analytical skills
• Previous management or supervisory experience
• Schedule flexibility to include evenings, weekends and holidays
• Ability to manage complex and competing priorities through time management and organizational skills
• Professional demeanor that reinforces brand and company standards