LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials.
Requirements
- Collaborate with Project Managers, internal LabConnect departments, sites, sponsors, with daily ongoing clinical trial study projects, requests, and specifications.
- Maintain appropriate communication channels with Sponsors and Contract Research Organizations as the Secondary Project Contact.
- Respond promptly to interactions with Project Managers, internal LabConnect departments, sites, & sponsors.
- Update all on-going project status to Project Managers as needed and monthly to direct manager.
- Provide support for investigation and resolutions for Quarantine samples as needed.
- Interface with Project Management, Sponsors, investigator sites, reference laboratories, Investigator Support Services, Clinical Trial Materials, Information Technology, Data Management personnel, and Executive Leadership Team.
- Update and maintain Study specific Site Lists containing vital site information that is utilized by multiple departments.
- Verify that Investigator's Site information is accurate and up to date in all applicable databases.
- Generate Lab Report Access Forms for anyone seeking access to Lab Reports.
- Receive, verify, and process all returned Lab Report Access Forms, including but not limited to: ensuring forms are filled out properly, filed on SharePoint in study specific folder, and submission to the Quality Control Process.
- Provide response on supply requests, corrections, patient reports, and other inquiries and concerns. Requests project management assistance, when necessary.
- Document meeting minutes & maintain the Project Dashboard Tracker spreadsheet and allows for edits from the Project Manager to be provided and distributed to attendees within 24-48 hours.
- Address escalated 4th day site queries & Double Data Entry quires through communication with the investigator site, sponsor, & PM contacts.
- Manage Study Closure Protocol notes as needed in applicable database.
- Complete and Submit Work Order requests to our Clinical Trial Materials department as requested.
- Provide study-specific (non-client facing) management reports to clients on a reoccurring basis.
- Facilitate distribution of study documents, such as the distribution of site memos to sites and sponsors, at the request of Project Managers.
- Manage Portal User Account Access in applicable system, including but not limited to creating, adjusting, and deactivating user's access.
- Support Study Set Up Managers with study set up tasks that include but are not limited to:
- Creation of SalesForce Projects, Updating SalesForce tasks/milestones/project health/Opportunity Amendments
- Creation of study specific email addresses.
- Creation of study in Replicon
- Exhibit an understanding of each protocol from a Project Coordinator’s perspective.
- Serve as a reference point for clinical investigators, handling questions, concerns, and complaints.
- Perform other related duties and tasks as necessary or as assigned.
Benefits
- Financial Security (Base Pay and Future Eligibility of LabConnect's 401k Plan)
- Health Benefits (Medical, Dental, and Vision) beginning on date of hire
