Customer Success Advocate- Ecomm
LabelmasterChicago, Illinois, United States
Posted May 18, 2026
40000 - 48000 USD
Full Time
About the Company
Labelmaster is a leading provider of comprehensive solutions for dangerous goods and hazardous materials compliance. Offering a range of products including hazmat labels, UN certified packaging, and regulatory training, Labelmaster helps businesses navigate complex regulations to ensure safe operations. With unmatched expertise and consulting services, they support customers in maintaining compliance across various modes of transportation and international standards.
Job Description
Labelmaster is an established and growing company that takes the complexity out of shipping Dangerous Goods (Hazmat), making the world a safer place. We are looking for an experienced Customer Service Advocate who wants to make a difference every day at work, wants to have true work/life balance, loves to learn new things, and has ideas on how to make things better.
Requirements
- Manage and support E-commerce Accounts & E-procurement channels
- Meet and exceed metrics for calls handled, ASA, AHT, AR, and Conversion Rate
- Receiving, processing, and documenting orders, product pricing requests, product availability inquiries, order status request, billing inquiries, and complaints
- Escalating inquiries according to their urgency
- Work with internal partners to address Customer Opportunities, sales quotes, and complaints
- Manage Customer inquiry resolution and communication processes
Benefits
- Health Insurance
- Dental & Vision Insurance
- Life Insurance
- Medical & Childcare Flexible Spending Accounts
- Education Assistance
- 401(k) with Matching
- Fitness Bank
- Pre-tax Transit Program
- PTO Bank
- Paid Holidays
- Paid Diversity Days
- Volunteer Time Off
- Referral Bonus Program
