Member Services Specialist
Lafayette Federal Credit UnionRockville, Maryland, United States
Posted October 15, 2025
42612 - 49500 USD year
Full Time
About the Company
Lafayette Federal Credit Union is a community-focused financial institution recognized as a top workplace, dedicated to providing financial services and support to its members while striving to become the premier financial partner for its community.
Job Description
Lafayette Federal Credit Union is seeking a Member Services Specialist to join their dynamic team. This hybrid role involves providing high-quality member service through inbound and outbound communications. The role focuses on empowering members with solutions to their needs and promoting Credit Union products and services. It is a critical part of the member engagement team.
Requirements
- Answering inbound member calls with kindness and professionalism
- Processing transactions via telephone
- Responding to member inquiries
- Cross-selling Credit Union products
- Maintaining confidentiality and privacy
Benefits
- Employer paid health insurance premium
- 401k employer matching contribution
- Income protection with life insurance
- Paid time off
- Educational assistance
- Commuter benefits program