Field Service Engineer 3 (all genders)

As a Field Service Engineer at Lam, you will provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.

Requirements

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Troubleshoot and create customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Provide technical instruction and mentoring for more junior engineers.

Benefits

• Our commitment: We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.