Account Manager (m/w/d)

The role of Account Manager involves building the Account Management team and structures from scratch, managing partners, analyzing performance, increasing sales, and building processes using data-driven approaches and AI-driven process optimization. The ideal candidate will have a business focus background, preferably with first work experience or administrative/operational management experience in hospitality or gastronomy. Strong analytical skills, communication, and tool security are required, with the ability to use AI daily as a productivity tool. Job secure German language skills are also necessary.

Requirements

• Study/training with a business focus (BWL/VWL/management/entrepreneurship etc.)
• First work experience (practical experience, fixed-term contract) or administrative/operational management experience in hospitality or gastronomy
• Operational KPIs (sales, conversion, availability, cancellations, ratings)
• Structured measures (hypotheses -> test -> result)
• Define, simplify, and standardize processes (playbooks, checklists, escalation routes)
• Explain numbers clearly, formulate measures clearly, and align stakeholders
• Work cleanly with tables/sheets, CRM/ticketing systems, and document decisions in a reproducible way
• Job secure German language skills

Benefits

• Fair compensation
• Shares in LANCH (for permanent employees)
• 100+ team members after just 3 years
• Flat hierarchies
• Team offsites every 16 weeks