The Customer Account Representative serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department.
Requirements
- Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
- Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
- Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
- Proactively communicating order updates and resolving inquiries.
- Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
- Respond to incoming calls and attend meetings as needed for the OMT.
- Perform additional duties as assigned to support team and business goals.
- Uphold the company’s core values and Code of Conduct in all interactions.
- Represent the company professionally when engaging with internal and external stakeholders.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- 401(k) retirement plan with company match incentive
- Three weeks of Paid Time Off (PTO)
- Eleven paid holidays
- Tuition reimbursement program
- Optional pet insurance
- Supplemental medical coverage