Customer Account Representative

The Customer Account Representative serves as the primary point of contact for assigned customers, deployment teams, managed service programs, partners, distributors, agents, and the sales department.

Requirements

• Process and manage customer orders and Return Material Authorizations (RMAs) accurately and efficiently, ensuring compliance with contract terms and conditions.
• Partner with customers or required departments prior to order submission to confirm correct part numbers, pricing, and terms are in alignment with contracts or L+G policies.
• Monitor and collaborate with required departments on order progress from receipt of Purchase Order or Agreement through invoicing, including reviewing, releasing blocked orders, and billing schedules.
• Proactively communicating order updates and resolving inquiries.
• Collaborate with required departments to address customer requests on order status, product availability, ship dates, tracking of shipments, and pricing.
• Respond to incoming calls and attend meetings as needed for the OMT.
• Perform additional duties as assigned to support team and business goals.
• Uphold the company’s core values and Code of Conduct in all interactions.
• Represent the company professionally when engaging with internal and external stakeholders.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• 401(k) retirement plan with company match incentive
• Three weeks of Paid Time Off (PTO)
• Eleven paid holidays
• Tuition reimbursement program
• Optional pet insurance
• Supplemental medical coverage