Technical Implementation Engineer I

At Landis+Gyr, we don't just manage energy—we lead the transformation toward a smarter and more sustainable energy future. The Technical Implementation Engineer I serves as an initial escalation point for technical issues and provides in-depth technical support by working across departments.

Requirements

• Owns test environments and test labs to support the deployment organization
• Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite
• Support System Acceptance Testing (SAT) for new customer deployments
• Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
• Adhere to formal change control processes
• Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints
• Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines
• Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly
• Support software installation activities for new releases and provide post-implementation support
• Test and support beta versions of software and identifies gaps in technical documentation such as release notes
• Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions

Benefits

• Medical, dental, and vision coverage
• Life insurance
• 401(k)-retirement plan featuring a generous company match incentive
• Three (3) weeks of Paid Time Off (PTO)
• Eleven (11) paid holidays
• Tuition reimbursement program
• Optional pet insurance
• Supplemental medical coverage