Customer Marketing Manager

Customer Marketing Manager role at LangChain, where the goal is to make intelligent agents ubiquitous, responsible for owning customer storytelling motion end-to-end, sourcing customers, running interviews, producing case studies, videos, and talks, and turning stories into assets that move pipeline, close deals, and shape the narrative around agent engineering.

Requirements

• 4-6+ years in customer marketing, product marketing, or customer-led content marketing with a track record of owning the customer story motion end-to-end
• Built reference, advocacy, or customer-champion programs from scratch or rebuilt one that wasn't working
• Strong writer able to take a one-hour interview with a senior engineer and turn it into a story that a technical buyer wants to read and an executive wants to forward
• Comfortable with technical customers and able to follow conversations about agent architectures, evals, or deployment patterns and translate what is heard for both technical and executive audiences
• Ships results, has a bias toward volume and momentum without losing the bar on quality, and is a good partner across functions
• Has a genuine curiosity about what customers are building with agents and uses AI tools in their own workflow and is always looking for new ways to increase effectiveness

Benefits

• Medical, dental, and vision coverage
• Flexible vacation
• 401(k) plan
• Meals on in-office days in the US