Senior / Guest Services Ambassador (Front Desk) - The Langham, Hong Kong

The Langham, Hong Kong is seeking a Senior / Guest Services Ambassador (Front Desk) to drive revenue and deliver high standards in guest experience.

Requirements

• Perform lobby reception duties including hotel guests check in & check out, enquires, and cashier;
• Greet VIP guests;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Follow up on amenities order on a daily basis;
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills;