Retail Customer Service Manager (FSF)
Lanka StaffWestern Australia, Australia
Posted November 24, 2025
Full Time
About the Company
Lanka Staff is Sri Lanka’s premier recruitment agency, connecting top talent with leading companies across BPO, technology, hospitality, and manufacturing sectors. The firm specializes in tailored hiring solutions that align candidate skills with client culture and operational needs. Leveraging an extensive network and deep industry expertise, Lanka Staff employs a rigorous selection process to present only the most qualified candidates, saving clients time and resources. Additionally, the agency offers personalized career guidance to job seekers, helping them navigate a competitive market and secure their ideal roles.
Job Description
We are looking for a passionate Customer Service Manager to lead and inspire a high-performing team at a leading national nursery specialty retailer.
Requirements
- Customer service experience in retail or hospitality
- Proven track record of meeting and exceeding sales targets and KPIs
- Natural leadership qualities
- Ability to juggle multiple priorities
- Effective communication and engagement skills
Benefits
- Competitive salary
- Performance-based incentives
- Amazing team discounts
- Paid parental leave
- Training pathways
- Employee Assistance Program