Customer Service Specialist (m/w/d)
LassieBerlin, Germany
Posted December 29, 2023
Full Time
About the Company
Lassie offers the world's first preventive pet insurance, covering routine veterinary care such as vaccinations, wellness exams, and preventive treatments to keep pets healthy. By shifting the focus from reactive to proactive care, Lassie helps pet owners avoid surprise medical costs and encourages regular preventive visits. The company combines a simple, transparent pricing model with a mobile platform that makes claims and policy management effortless. Lassie's commitment to preventive health, coupled with a data-driven approach to wellness, sets it apart in the pet insurance market.
Job Description
Customer Service Specialist role in a digital pet insurance provider, responsible for providing top-class service to customers, processing veterinary bills, and improving customer experiences.
Requirements
- Customer consulting experience in a veterinary practice or clinic or customer-oriented role
- Secure German language skills in writing and speaking, basic English skills
- Excellent communication skills
- Structured and detailed work approach
- Ability to multitask and prioritize tasks
- Flexibility and adaptability to a dynamic environment
- Teamwork and collaboration skills
Benefits
- Flexible, dynamic, and friendly corporate culture
- International work atmosphere with room for design
- Hybrid work model from office and home office
- Opportunity to work with a unique product making a positive impact
