Schadensachbearbeiter:in Tierversicherung (m/w/d)

Join Lassie, a rapidly growing InsurTech company, as a damage handler to make a difference in the world of pets. As a central contact person for veterinary performance cases, you will accompany customers from damage report to final settlement and ensure excellent service.

Requirements

• Answer customer inquiries by email, chat, and telephone and provide excellent support.
• Help pet owners understand our guidelines and insurance protection and ensure clarity and security.
• Manage incoming damage reports up to regulation.
• Provision of a first-class customer service and damage management.
• Solution-oriented handling of damage cases considering insurance conditions and company guidelines.
• Fraud control and ensuring that processes and procedures are followed in damage processing.
• Excellent German language skills in word and writing.

Benefits

• Hybrid work model from the office and home office
• Deutschlandticket or Urban Sports Club
• Afterwork and team events
• Dogs in the office are of course welcome