Team Lead Claims - Tierversicherung (m/w/d)
LassieBerlin, Germany
Posted March 17, 2026
Full Time
About the Company
Lassie offers the world's first preventive pet insurance, covering routine veterinary care such as vaccinations, wellness exams, and preventive treatments to keep pets healthy. By shifting the focus from reactive to proactive care, Lassie helps pet owners avoid surprise medical costs and encourages regular preventive visits. The company combines a simple, transparent pricing model with a mobile platform that makes claims and policy management effortless. Lassie's commitment to preventive health, coupled with a data-driven approach to wellness, sets it apart in the pet insurance market.
Job Description
Join Lassie, an InsurTech company, as a Team Lead for our Claims team in Germany. Inspire and motivate your team to achieve operational goals and provide excellent customer service. Manage, coach, and support the team to develop, boost performance, and implement improvements.
Requirements
- Experience in customer service or claims regulation.
- Strong leadership and team development skills.
- Excellent communication and problem-solving skills.
- Ability to handle complex claims and provide clear instructions.
Benefits
- The opportunity to be part of a dynamic company in an early growth phase
- A flexible, friendly, and dynamic corporate culture
- An international work atmosphere with plenty of creative freedom and short decision-making paths
- Joy and enthusiasm in working on a unique product that makes the world a little better
- Hybrid work model from the office and home office
- Germany ticket or Urban Sports Club
- Afterwork and team events
- Dogs in the office are naturally welcome
