Customer Care Claims Specialist - French Speaking

Customer Care Claims Specialist - French Speaking role at lastminute.com, ensuring customer complaints and standard requests are dealt with efficiently and with the right level of sensitivity.

Requirements

• Fluent French, and Spanish plus English (spoken and written)
• Previous Customer management experience, incident resolution, with the ability to handle complicated situations under pressure
• Experience with CRM tools, and different customer communication channels
• Fast learner with a proactive, can-do attitude
• Experience with travel industry tools such as Sabre, Amadeus or similar is desirable
• Strong analytical thinking
• Clear and calm communication, especially when delivering sensitive or negative outcomes
• High emotional intelligence to manage frustrated or persistent customers professionally
• Strong sense of ownership, ensuring cases are followed through to full resolution
• Adaptability and flexibility to quickly adjust to new tools, processes and policy changes
• Strong judgment to balance customer satisfaction with business protection

Benefits

• Permanent contract from day one
• Attractive performance-based incentive package
• Paid 2-week commercial training
• Hybrid/remote work model
• 36-hour workweek
• Office located in the heart of Madrid
• Exclusive discounts on travel and other benefits
• 2 paid days off per year for volunteering purposes
• Occasional social events
• Travel industry discounts and flash exclusive staff fares
• Leave options for significant life events