Manage the day-to-day activities of a Fraud Operations team, lead and supervise a team of 12-15 representatives, and provide direction on productivity and SLAs, problem solving, and process innovation.
Requirements
- Bachelor's Degree or equivalent combination of education and fraud experience
- Minimum of 4-6 years of experience in financial services or related industries
- Proven ability to lead by example, with a positive attitude
- Ability to lead teams and drive performance standards
- Good interpersonal skills
- Excellent analytical and problem-solving skills
- Ability to analyze data for patterns and trends
- Self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment