Marcus by Goldman Sachs, Fraud Investigations and Operations Manager, Analyst, Birmingham

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. We’re looking for an experienced Fraud team leader who has a passion for delivering exceptional customer service to join our growing Fraud Operations team.

Requirements

• Previous experience of managing a Fraud Operations team, preferably in Financial Services/Retail Banking or other customer facing regulated environment
• Demonstrable experience in coaching teams to achieve expected KPI’s using recognised coaching models to achieve this
• Ability to create a positive team working environment that supports the retention & development of great fraud specialists

Benefits

• Comprehensive benefits package
• Opportunities for professional growth and development
• Inclusive and diverse work environment