Customer Service Specialist - Foodservice Distributor

The Customer Service Specialist – Food Service Distributor plays a critical role in supporting Lavazza North America’s Food Service business within our distributor sales division, managing the day‐to‐day order‐to‐cash process with accuracy, urgency, and a strong customer-first mindset.

Requirements

• 4+ years of customer service experience, preferably within distribution, operations, or a similar order‐to‐cash environment.
• Experience managing container orders and coordinating with internal and external brokers, freight forwarders, and logistics partners.
• Proficient in Microsoft Office Suite and/or Google Workspace, including Excel, Word, email platforms, web navigation tools, chat systems, and customer/order management systems.
• Strong analytical and problem‐solving abilities, including the capacity to research product issues, resolve delivery challenges, and navigate proprietary systems for customer, order, and fulfillment management.
• Proven collaboration skills, with the ability to work cross‐functionally and build strong relationships with internal and external partners.
• Highly adaptable and flexible, with the ability to remain focused, organized, and composed when managing multiple priorities in a fast‐paced environment.
• Excellent written and verbal communication skills, with a customer‐centric approach and a friendly, professional demeanor across all channels.
• Must be able to work in a fast‐paced environment, handling multiple tasks while maintaining a high level of accuracy and attention to detail.

Benefits

• Competitive Medical, Vision, Dental Benefits
• 401K Package
• Employee Assistance Program
• Hybrid Work Schedule
• Ability to be barista certified
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Summer Friday’s (Memorial Day Weekend – Labor Day Weekend)
• Flexible business casual dress code - jean friendly!
• Free coffee, anytime!