The Customer Service Specialist â Food Service Distributor plays a critical role in supporting Lavazza North Americaâs Food Service business within our distributor sales division, managing the dayâtoâday orderâtoâcash process with accuracy, urgency, and a strong customer-first mindset.
Requirements
- 4+ years of customer service experience, preferably within distribution, operations, or a similar orderâtoâcash environment.
- Experience managing container orders and coordinating with internal and external brokers, freight forwarders, and logistics partners.
- Proficient in Microsoft Office Suite and/or Google Workspace, including Excel, Word, email platforms, web navigation tools, chat systems, and customer/order management systems.
- Strong analytical and problemâsolving abilities, including the capacity to research product issues, resolve delivery challenges, and navigate proprietary systems for customer, order, and fulfillment management.
- Proven collaboration skills, with the ability to work crossâfunctionally and build strong relationships with internal and external partners.
- Highly adaptable and flexible, with the ability to remain focused, organized, and composed when managing multiple priorities in a fastâpaced environment.
- Excellent written and verbal communication skills, with a customerâcentric approach and a friendly, professional demeanor across all channels.
- Must be able to work in a fastâpaced environment, handling multiple tasks while maintaining a high level of accuracy and attention to detail.
Benefits
- Competitive Medical, Vision, Dental Benefits
- 401K Package
- Employee Assistance Program
- Hybrid Work Schedule
- Ability to be barista certified
- Tuition Reimbursement
- Performance Development Plans
- Employee Discounts
- Summer Fridayâs (Memorial Day Weekend â Labor Day Weekend)
- Flexible business casual dress code - jean friendly!
- Free coffee, anytime!