Customer Service Coordinator

Customer Service Coordinator opportunity with LAWAZEM, requiring a detail-oriented and customer service-oriented professional to coordinate customer service activities and ensure high levels of customer satisfaction.

Requirements

• Coordinate daily customer service operations
• Manage incoming customer inquiries through various channels
• Assist in resolving customer issues and complaints
• Collaborate with sales, logistics, and product teams
• Document customer interactions, feedback, and resolutions in the CRM system
• Prepare and analyze reports related to customer service operations and performance metrics
• Train and mentor new customer service team members as needed
• Stay updated on product knowledge and industry trends
• Previous experience in a customer service or coordination role
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to handle customer inquiries and issues with empathy and professionalism
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to work independently and collaboratively in a remote environment
• Fluency in Arabic and English

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance