Customer Support Analyst
LBMXLondon, Ontario, Canada
Posted June 1, 2026
50000 - 55000 CAD
Full Time
About the Company
LBMX is a dynamic and growing SaaS company with an international perspective, proudly based in London, Ontario.
Job Description
We are looking for a Customer Support Analyst to assist clients with technical support questions and issues via email, phone, and/or video call. As a Customer Support Analyst, you will be responsible for maintaining both new and existing customer setups, investigating technical issues, providing guidance to customers, and consulting with internal teams to ensure timely resolution.
Requirements
- Ability to review and comprehend technical business requirements documentation
- Understanding of basic business documents such as invoices, purchase orders, purchase order confirmations, etc.
- Strong attention to detail
- Effective problem-solving and problem-prevention skills
- Strong verbal skills and ability to develop rapport with people over the phone
- Ability to clearly document new processes and procedures
- Willingness to eagerly take on new tasks as required
- Proven ability to self-manage and function effectively in a professional environment
Benefits
- Competitive compensation and comprehensive benefit package
- Three weeks' vacation and five personal days to start
- Additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Flexible summer hours
- Full access to LinkedIn Learning
- Maternity, Parental, and Compassionate Care Leave top-up program
