Family Services Specialist I/II

Family Services Specialist I/II represents entry-level to full-performance level employees working in Child Protective Services and In-Home (Prevention) cases. Employees perform routine- to journey-level casework activities, and upon completion of training and attainment of necessary approvals, the employee becomes eligible for a pay increase. Employees are responsible for developing and implementing individualized service plans, monitoring compliance, and providing case management services to monitor compliance.

Requirements

• Interprets laws, policies and regulations as applied to specific area of responsibility
• Monitors, coordinates and administers specific programs as assigned
• Coordinates services within specific area of responsibility
• Interviews and assesses customer needs and other relevant factors
• Presents cases to determine appropriate services and writes/implements service plans
• Provides case management services to monitor compliance
• Manages program waiting lists
• Completes necessary federal, state and local planning and reporting requirements
• Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers
• Conducts overall monitoring of programs in specific area of responsibility
• Serves as resource to clients and the community in area of expertise
• Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care