Customer Support & Experience Architect
Leading EdgeDubai, United Arab Emirates
Posted January 5, 2026
Full Time
About the Company
Leading Edge is a UAE‑based human resources and IT solutions provider that delivers end‑to‑end recruitment, outsourcing, and payroll services. The company focuses on sourcing high‑potential talent, optimizing workforce operations, and automating payroll to reduce administrative overhead. Leveraging data‑driven insights and a client‑centric approach, Leading Edge customizes solutions to fit each organization’s unique needs. Its blend of industry expertise and technology integration sets it apart as a trusted partner for businesses seeking operational excellence and scalable growth.
Job Description
Design and implement AI-driven customer experience solutions, develop multichannel support systems, and create seamless AI-to-human escalation flows.
Requirements
- 4+ years in CX, Support Ops, or Solution Design
- AI Expertise: Proven experience building or leading AI-assisted support systems
- Technical Skills: Familiarity with tools like Freshdesk, HubSpot, Twilio, WATI, SleekFlow, Gupshup, Make, and Zapier
- Startup Environment: Ability to thrive in high-growth startup environments
- UAE Market Knowledge: Familiarity with the UAE market and Arabic-English support design
- Fintech/Proptech/SaaS Experience: Experience in customer experience design for fintech, proptech, or SaaS industries