Leapsome is a fast-growing scale-up that revolutionizes HR for modern teams. The company is looking for a German-Speaking Product Support Specialist to join its Berlin support team. The ideal candidate will be a technical expert in resolving customer issues, collaborating with product and engineering teams, and driving process improvements. The role offers a unique opportunity to shape the future of work and work with a diverse and international team.
Requirements
- Experience in customer support and technical troubleshooting (SaaS background is a plus)
- Strong written and verbal communication skills in both German and English
- Well-organized, proactive, and confident managing multiple priorities independently in a dynamic environment
- An interest in conceptual work and the project management skills to turn ideas into action
- A drive for continuous improvement — both for the customer experience and your own ways of working
- Enthusiasm for using AI to work more efficiently and find new ways to support users
Benefits
- Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Teammates: Join a diverse and international team of talented, smart, and kind people
- Feedback and recognition: We value feedback exchange and celebrating successes — big and small
- Hybrid model: We encourage you to spend 2 days per week in our Berlin office (Tuesdays and Thursdays are our sponsored lunch days, where lunch is provided by Leapsome).
- Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
- Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
- Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome
- Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
- Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
- Corporate Benefits: Get exclusive discounts and deals from our partners.
- Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000
- Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights
- Competitive pay and pre-IPO equity package
