Customer Quality Engineer

We’re Lear For You. We’re a Fortune 500 company that designs, engineers and manufactures world-class products. We have an open position for a Customer Quality Engineer in our Plant in Tetovo, MK.

Requirements

• Daily morning calls with customer SQE for daily rejects and possible claims review
• Weekly meetings with customer representatives regarding RPPM, QN status, 8D reports, and systematic action plan update
• Ensures forwarding and understanding of client requests within the organization
• Acts as the primary contact in case of client complaints
• Organizing immediate containment at customer site with external sorting company, providing sorting details, MO, and follow up of results
• Creating 8D report, SQTS entry, for each official claim
• Coordination of the process for problem resolution after receiving a client complaint
• Support and moderation of client audits and support of continuous improvement processes
• Organize, perform and overview trials requested by Customer
• Create, propose, edit points in Gray book and boundary samples
• Keeping track of RPPM and overall quality status at customer site – roadmap/action plan