Guest Service Agent
Legacy VenturesGeorgia, United States
Posted March 31, 2026
Full Time
About the Company
Legacy Ventures specializes in designing and delivering immersive international study tours for MBA students, executives, and academic institutions, offering hands‑on exposure to global business environments across more than 60 destinations. Their programs combine exclusive company visits, executive dialogues, academic sessions, and experiential workshops, all tailored to align with each institution’s learning objectives. Leveraging an elite network of industry leaders, policymakers, and top academics, Legacy Ventures provides real‑world insights and seamless logistical execution, ensuring a flawless, culturally enriched experience. With a focus on custom‑tailored, English‑language programs and integrated cultural immersion, they distinguish themselves as a premier partner for executive education and global learning initiatives.
Job Description
Guest Service Agents provide exceptional service from check-in to check-out, handling guest registration, reservations, payments, concierge services, and ensuring a positive guest experience throughout their stay.
Requirements
- PEP, Hilton Experience
- Greet and register guests, assign rooms, and process payments
- Handle reservations, incoming calls, messages, and guest inquiries
- Provide local area information and assist with dining, transportation, and tour arrangements
- Maintain accurate guest records and perform shift reports
- Ensure all guest requests are addressed promptly and courteously
- Promote hotel services using suggestive selling to maximize revenue
- Follow service standards, dress code, and safety procedures
- Assist with front desk operations, including PBX and reservationist duties as needed
- Create a welcoming environment through professional communication and attention to detail