Customer Care Consultant

The Customer Care Consultant insures internal and external customers receive excellent service by answering questions, resolving problems, and processing requests via telephone, chat and/or email. The incumbent must be able to adapt to a changing environment, have effective time management skills and will ensure work is accurate, clear and concise with strong attention to detail.

Requirements

• High school diploma or equivalent required
• 1 or more years of customer service experience preferred
• Prior contact center experience preferred
• Strong computer knowledge
• Types a minimum of 35 WPM
• Innate understanding of customer service, with a strong sense for delivering superior service to customers
• Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it
• Demonstrates strong written and verbal communication
• Strong phone etiquette and active listening skills
• Ability to multi-task, prioritize and manage time effectively
• Positive professional attitude and team player