Airline Services Baggage Handlers/Ramp Agents are responsible for performing a wide range of aircraft ground support services essential to safe, efficient, and on-time operations.
Requirements
- Tow and marshal aircraft to and from gates and designated parking areas.
- Perform lavatory and potable water servicing, as well as aircraft deicing operations.
- Conduct aircraft interior cleaning and complete aircraft and commissary security searches.
- Stock aircraft and commissary carts with all required supplies.
- Load, unload, and transport luggage and cargo between aircraft and terminal areas, ensuring proper handling of special-care baggage.
- Properly operate, maintain, and fuel heavy motorized equipment, including but not limited to baggage tractors/tugs, belt loaders, pushback tugs, deicing trucks, and commissary trucks.
- Provide courteous, professional assistance. Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs; and lift passengers onto aisle chairs up to 250 pounds.
- Lift and/or move up to 50 pounds repeatedly and occasionally up to 99 pounds with assistance.
- Perform general housekeeping duties, snow removal, and maintain a clean and safe work area.
- Communicate professionally using two-way radio, telephone, and email.
- Work collaboratively with other departments to ensure on-time aircraft departures and overall operational efficiency.
- Maintain a safe ramp environment by keeping all areas clear of Foreign Object Debris (FOD).
- Adhere to all Airline, TSA, and FAA regulations, as well as Authority policies, procedures, and best practices, while upholding the highest standards of safety, security, and customer service.
- Be available to work varied hours, including nights, weekends, and holidays, and remain flexible to support irregular operations or extended shifts as needed.
- Promptly report any accidents, injuries, or unsafe conditions to management.
- Perform additional duties and responsibilities as assigned.