Enterprise Voice Engineer II

The Enterprise Voice Engineer II will perform sustainment, maintenance, and Problem and Change management services to ensure secure, reliable, and uninterrupted availability of DISA Voice Services.

Requirements

• Perform engineering tasks to maintain a large, complex, and highly resilient IP voice and video communications infrastructure.
• Manage, configure, troubleshoot, and assure service supporting all aspects of a voice, video, and data network.
• Perform system maintenance, support capacity planning activities, and complete configuration change actions and documentation efforts.
• Configure and implement calling search spaces, route plans, route partitions, route lists, and device profiles.
• Analyze and configure Cisco or Juniper routing and switching devices.
• Support distributed firewall infrastructure.
• Provide input in the development of technical policy, work instructions, and reporting in support of an enterprise IP telephony network.
• Analyze and resolve complex technical problems utilizing foundational knowledge of SIP signaling and call-flows.
• Analyze and resolve remote site registration, signaling, and media problems.
• Configure route plans, route lists, device profiles, calling search spaces, and route partitions.
• Validate change requests and ensure accuracy.
• Perform fault analysis and configuration of voice subscribers, call handlers, and call routing rules.
• Perform fault analysis and configuration of Cisco and or Juniper routing and switching rules.