Field Service Technician I

Role Overview

The Field Service Technician I will perform customer support activities involving the installation, modification, and repair of complex equipment and systems. The role requires travel to various customer sites domestically and internationally as required. The technician will work in a customer environment with systems operated in a 24/7 environment which require immediate response times.

What You Will Do

Performing customer support activities, conducting on-site installation and testing of equipment, isolating equipment start-up malfunctions, and taking corrective action. Managing resources, maintaining schedules, and coordinating all repair activities in priority sequence to ensure adherence to contractual service level agreements (SLAs).

Why It Might Be a Fit

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Requirements

• Related Trade experience (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics)
• Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
• Minimum of 2 years ’ experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment
• Excellent communications skills and strong orientation for customer focus and teamwork
• Ability to travel at short notice

Benefits

• Salary Range: $65,000 to $70,000
• Pay Range: $48,100.00 - $86,950.00