ServiceNow Development Manager

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams, contribute to our communities, and operate sustainably. The company is seeking an experienced ServiceNow Software Development Manager to join an internal service center group under the Digital Modernization Sector and the Repeatable Offerings organization.

Requirements

• ServiceNow self-hosted/on-prem implementations
• ServiceNow SME support for proposals and opportunity growth
• Technical direction and oversight to the ServiceNow development team
• Writing, testing, and debugging code
• Mentoring developers on the team
• Configuring and maintaining Discovery and Service Mapping
• Managing all technical aspects of a self-hosted ServiceNow instance
• Managing instance upgrades, patching, and maintaining the stability and performance of the instance
• Proactively resolving routine problems and issues
• Addressing unplanned/unforeseen issues, including outside of business hours when critical
• Collaborating with cloud infrastructure and engineering teams
• Working with all stakeholders to understand requirements and provide technical expertise
• Developing business process maps using a standard methodology and toolset with ServiceNow
• Supporting the creation of systems engineering documents and diagrams to support process development
• Providing technical guidance and support for ServiceNow IT Service Management (ITSM) and the IT Asset Management (ITAM) module

Benefits

• 401k Matching
• Paid Time Off
• Retirement Plan
• Health Insurance