Space Development Agency (SDA) NOC Technician IV

Job description for a NOC Technician IV position at Leidos, supporting the Defense Information Systems Agency (DISA) and the Space Development Agency (SDA).

Requirements

• Create and update tickets utilizing Service Now
• Independently triage and manage ticket queue
• Monitor network events and element management failures in real-time
• Proactively analyze alarms and provide detailed analyses leading to resolution
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents
• Support fault isolation process and diagnose and troubleshoot network elements
• Correct/replace faulty network elements and verify service restoration
• Restore networks and service to full operation and coordinate with other service providers as necessary
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support
• Provide timely situational awareness to leadership and the impacted community
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M
• Evaluate and provide feedback for training, standard operating procedures, and tools
• Assist in monitoring training Network controllers within O&M
• Assist in training junior-level Network controllers within O&M
• Effectively communicate with the O&M team, the customer and outside leadership
• Provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers
• Demonstrate comprehensive understanding of and ability to apply principles, theories, and concepts of networking

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance