Customer Experience Specialist, French Market
LemonadeFrance •
Posted February 17, 2026
Full Time
About the Company
Lemonade is a customer-centric insurance company aiming to be the most loved insurer globally. Through innovative technology and AI-driven claims processing, Lemonade offers instant coverage across various insurance products including Renters, Home, Pet, Car, and Life. As a Certified B-Corp, the company emphasizes social impact through its Giveback program, which donates a portion of premiums to community-selected nonprofits.
Job Description
We're seeking a Customer Experience Specialist, French Market to care for our customers and work alongside top talent from the tech and insurance industries. The ideal candidate is a native-level French speaker with writing skills and a sharp sense of humor.
Requirements
- 1–3 years in SaaS, fintech, insurtech, or another digital-first environment
- Experience with help-desk tools (Zendesk, Intercom, or other relevant tool) and AI or no-code tools
- Comfort reading API docs, running basic queries, or debugging browser dev-tools
- Native-level French
- Strong phone and creative writing skills
- Helpful personality and loads of attention to detail
- Ability to work in a remote environment
- Enthusiasm about learning and adapting to the exciting world of AI
Benefits
- Full Time employment
- On-site location
- Opportunity to work with top talent from the tech and insurance industries
- Collaborative and dynamic work environment
