Head of Customer Support - UK&IE
LeoVegas GroupValletta, Malta
Posted November 21, 2025
Full Time
About the Company
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry.
Job Description
The Head of Customer Support - UK&IE leads first-line customer support operations for one of the Group’s most strategically important markets, ensuring world-class service quality, robust regulatory compliance, and a strong commercial partnership with the UK&IE cluster. The position blends operational leadership, regulatory governance, and insight-driven decision-making.
Requirements
- Minimum 3 years’ experience in iGaming or a similarly regulated industry, ideally within UK&IE operations.
- Strong understanding of UKGC regulatory expectations across Responsible Gaming, KYC/AML, payments, and marketing.
- Proven ability to lead large, multilingual teams in fast-paced customer support environments.
- Demonstrated success influencing commercial strategy through insight and operational expertise.
- Strong communication and stakeholder management skills, with confidence presenting to senior leaders.
- Ability to balance customer experience with compliance, risk mitigation, and operational efficiency.
Benefits
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- Employee assistance program
- Relocation package for non-Malta residents (3 weeks of accommodation and flights)
