Technical Support Analyst

The Technical Support Analyst provides customer-facing technical support across post-sales engagements, handling incoming support requests, and escalating complex customer issues. The role requires strong troubleshooting skills, clear communication, and a commitment to delivering an effortless customer experience.

Requirements

• 2- or 4-year college degree in Computer Science, Management Information Systems, Engineering, Business, or a related field preferred, or equivalent professional experience
• 1+ year of experience in a technical customer service or support environment, or equivalent training
• Proven troubleshooting and problem-solving skills with the ability to resolve complex technical issues

Benefits

• Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance