OEM ORDER MANAGEMENT SPECIALIST
LexmarkCebu, Philippines
Posted September 11, 2023
Full Time
About the Company
Lexmark is now part of Xerox. Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
Job Description
The OEM Order Management Specialist will manage Order to Cash activities, drive timely resolution of issues, and collaborate with cross-functional partners. They will communicate regularly with internal and external stakeholders, ensure customer satisfaction, and guarantee compliance with Lexmark rules and international regulations.
Requirements
- Manage Order to Cash activities and drive timely resolution of issues
- Collaborate with cross-functional partners to ensure customer satisfaction
- Communicate regularly with internal and external stakeholders
- Guarantee compliance with Lexmark rules and international regulations
- Maintain proactive, efficient, and effective communication with customers
- Manage orders of customer portfolio and follow the order up to delivery
- Investigate and communicate to customers all issues or discrepancies that may arise in the order
- Analyze and resolve delivery block issues in the order
- Communicate proactively to internal and external customers on the order status until delivery
- Actively understand/analyze Country/COMs requirements and work collaboratively to meet or beat such requirements
- Analyze Letter of Credit (LC) and comply requirements
- Ensure that all shipped orders from manufacturers are entered in the system correctly and invoiced on time
- Support the transfer of some activities to/from other locations if needed
- Maintain regular touchpoints with internal and external customers via 1:1/group meetings
- Inform customers in a proactive and timely manner as to the updates of the orders
- Anticipates customers’ needs by understanding customer specific profile and follows customers instructions to ensure customer satisfaction
- Acknowledges external and internal customer queries within 2-4 hours and provides complete and accurate response in a timely manner
- Ensures good communication and collaboration with cross-functional teams
- Resolves external and internal customer complaints with a sense of urgency
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship