Product Engineer
LexmarkNew Town, West Bengal, India
Posted January 19, 2025
Full Time
About the Company
Lexmark is now part of Xerox. Lexmark creates cloud-enabled imaging and IoT technologies that help customers worldwide quickly realize business outcomes. Through a powerful combination of proven technologies and deep industry expertise, Lexmark accelerates business transformation, turning information into insights, data into decisions, and analytics into action.
Job Description
We are seeking a dynamic and skilled Product Engineer to join PPR team, responsible for managing customer escalations, analyzing complex issues, and driving resolutions that enhance the customer experience.
Requirements
- Serve as the primary point of contact for customer escalations
- Analyze technical issues and troubleshooting complex scenarios
- Build and maintain a repository of customer knowledge
