IT Manager

Lido Labs Foundation is seeking an experienced IT Manager to lead IT support operations and ensure contributors receive reliable, secure, and high-quality technical support.

Requirements

• 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
• Experience managing or coordinating a support team, service desk, or internal IT function.
• Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
• Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
• Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
• Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
• Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
• Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.

Benefits

• Remote contribution
• Competitive compensation
• Flexible schedule
• Support for education, including language and professional growth courses
• Equipment and co-working reimbursement
• Opportunities to attend overseas conferences and ecosystem events